RETURN AND REFUND POLICY

At TAZA GHAR Limited, customer satisfaction is our top priority. That’s why we allow our customers to exchange or return products within 7 days of purchase, subject to the following conditions:

✅ Conditions for Exchange & Return

  • A product can be exchanged only once.

  • The product must be unused, unworn, unwashed, unaltered, and without any flaws. (Trying on to check size/fit will still be considered unworn.)

  • The product must be intact with original tags and barcode attached.

  • All items must be returned in their original condition, along with the receipt/invoice and packaging.

  • The exchanged item must be of equal or higher value. If the new product is lower in price, no refund will be provided for the difference.

📜 If You Lose the Receipt/Tags/Barcode

  • If the receipt or invoice is lost, you may still request an exchange by providing your purchase contact number for verification.

  • However, if tags/barcodes are irreparably damaged or missing, the exchange/return offer will no longer be valid.

⚠️ Damages and Issues

Please inspect your order upon receiving it and contact us immediately if:

  • The item is defective or damaged.

  • You receive the wrong item.

We will evaluate the issue and resolve it promptly.

🚫 Exceptions / Non-Returnable Items

  • Sale items and gift cards cannot be returned.

  • Products purchased with 50% or higher discount or during flash sales are non-returnable and non-exchangeable.

🔄 Initiating a Return

  • To start a return, contact us via email: support@headgearbd.com or call us at 09613-825800.

  • Once your return is accepted, our delivery partner will collect the package.

  • Items sent without requesting a return will not be accepted.

🎥 Verification for Damages or Missing Items

To report damage or missing products, please provide an unboxing video for verification.

💳 Refunds

  • Refunds will be processed within 15 days after we receive the returned product(s), provided all return conditions are met.

  • If the issue is from our side, we will provide free returns, exchanges, or refunds. Otherwise, customers must bear return shipping costs.

  • Depending on the courier, it may take several days for your return package to reach us. Please keep proof of postage.

  • Without proof of delivery, we cannot issue store credit or refunds.

  • No partial cash refund is applicable in any case.

🏬 Different Purchasing Methods

  • Outlet Purchases: Can be returned or exchanged at any outlet within 7 days. Refunds for outlet purchases are processed instantly at the outlet.

  • Online Purchases: Can be exchanged or returned either through our delivery partner or any outlet. Refunds for online purchases will be processed online within 15 days.

💰 Exchange & Return Charges (Change of Mind)

  • Exchange: Inside Dhaka – 150 BDT | Outside Dhaka – 200 BDT

  • Return: Inside Dhaka – 70 BDT | Outside Dhaka – 100 BDT